DELIVERY AND RETURNS

 

DELIVERY 

Goods purchased will be shipped to you within three working days after we receive your order and confirm that the goods ordered by you are available. Delivery time for products may vary. We are unable to deliver to PO Boxes. Deliveries to rural addresses may increase delivery times. We do not accept any liability for any delays in the delivery of any goods ordered through www.pamperedpooch.nz 

You will receive an email, confirming that your order has been dispatched. 

To ensure successful delivery, please make sure that you provide accurate details of a delivery address (including any business name if shipping to a work address) where someone will be present during business hours to sign for the receipt of your package if required. We are unable to change any delivery details once an order has been dispatched.  If your order does not arrive within 5 working days after your received confirmation that the goods have been dispatched to you please contact us on woof@pamperedpooch.nz. To ensure that we are able to assist you as quickly as possible, please include your order tracking number in any correspondence. 

Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.

 

LOVE IT OR RETURN IT 

Our love it or return it policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

REFUNDS 

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

 

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at woof@pamperedpooch.nz

 

EXCHANGES 

If you need to exchange your same item, send us an email at woof@pamperedpooch.nz with the reason for the exchange.

 

SHIPPING 

To return your product, contact us on woof@pamperedpooch.nz 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

DAMAGED GOODS OR FAULTY GOODS 

In the instance that you: 

a. receive a faulty item;
b. your item has been damaged in transit; or 
c. the goods you have received are incorrect,  we will reimburse you the cost to return your order to us and return a replacement back to you free of charge.

Please contact us on woof@pamperedpooch.nz to discuss before returning the damaged or faulty goods.