DELIVERY AND RETURNS

Worldwide orders are sent via DHL Express and New Zealand orders are sent via Courier Post.
From dispatch, delivery time is usually 2-4 working days.
 

DELIVERY

  • We aim to dispatch your order within one working days.
  • We are unable to deliver to PO Boxes.
  • Deliveries to rural addresses may increase delivery times.
  • Please make sure that you provide accurate delivery address details (including business name if shipping to a work address) where someone will be present during business hours to sign for the receipt of your package if required. 
  • We are unable to change any delivery details once an order has been dispatched.
  • Once your order has been dispatched, you will receive an order confirmation with tracking informations.
  • If your order does not arrive within 5 working days after you received your order confirmation, please contact us on woof@pamperedpooch.nz. To ensure that we are able to assist you as quickly as possible, please include your order tracking number in the email.
  • Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.
  • We do not accept any liability for any delays in the delivery of any goods ordered through www.pamperedpooch.nz.
 

    INCORRECT, FAULTY OR DAMAGED GOODS

    If the products you receive are incorrect or if you receive a faulty or damaged item, we will reimburse you the cost to return your order to us and we will send you a replacement free of charge. Before returning the incorrect, faulty or damaged products, please contact us at: woof@pamperedpooch.nz.
     

    LOVE IT OR RETURN IT

    Our Love It Or Return It policy is valid for 90 days. If 90 days have gone by since you made your purchase, we unfortunately cannot offer you a refund or exchange.
     

    REFUNDS

    When we receive your returned item we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment within 10 working days.
     

    LATE OR MISSING REFUNDS

    If you haven’t received your refund, please contact your bank or credit card company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If, after contacting your bank or credit card company, you still haven't received your refund, please contact us at: woof@pamperedpooch.nz.
     

    EXCHANGES

    If you would like to exchange your unused item, please send us an email at: woof@pamperedpooch.nz with the reason for the exchange.
     

    COST OF SHIPPING FOR RETURNING OR EXCHANGING GOODS

    • To return your product, please contact us at: woof@pamperedpooch.nz. 
    • Shipping costs are non-refundable.
    • You will be responsible for paying for your own shipping costs for returning or exchanging your item.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.
    • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
    • We don’t guarantee that we will receive your returned item.